Refund Policy

1. Our Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with the result, contact us within 24 hours of your service and we will return to re-clean the area at no additional cost.

2. Cancellations

• More than 24 hours notice: Full refund of any deposit paid.
• Less than 24 hours notice: Deposit is non-refundable.
• Same-day cancellation or no-show: A cancellation fee of up to 50% of the quoted service price may apply.

3. Rescheduling

You may reschedule your booking free of charge with at least 24 hours notice. Rescheduling requests made with less than 24 hours notice are subject to availability and may incur a fee.

4. Refund Eligibility

Refunds may be issued in the following circumstances:

• Service was not completed due to an error on our part
• You cancelled with adequate notice as outlined above
• A quality issue was reported within 24 hours and we were unable to resolve it

Refunds are not provided for dissatisfaction with results that are beyond cleaning capability (e.g., permanent stains, worn fibres, or damage pre-existing prior to the clean).

5. How to Request a Refund

To request a refund, please contact us within 24 hours of your service:

• Email: hello@westshineclean.com.au
• Phone: +61 400 000 000

Please include your booking reference, date of service, and a description of the issue. Approved refunds will be processed within 5–7 business days.

6. Changes to This Policy

We reserve the right to update this Refund Policy at any time. The current version will always be available on this page.